JOB DESCRIPTION – TEAM MEMBERPosition: Team Member (TM)

Department: Operations

Location: Store

Reporting To: Shift Manager / Assistant Manager / Restaurant Manager

Job SummaryThe Team Member is responsible for supporting day-to-day restaurant operations, ensuring quality food preparation, excellent customer service, cleanliness, and smooth functioning of the store as per company standards.

- Key ResponsibilitiesGreet and serve customers in a polite and professional manner.
- Take customer orders accurately and process orders as per the defined process.
- Prepare food and beverages as per company recipes, quality standards, and SOPs.
- Maintain proper hygiene and cleanliness of the kitchen, dining area, counter, and other store areas.
- Follow food safety and personal hygiene standards at all times.
- Ensure proper handling, storage, and preparation of food items.
- Assist in receiving, checking, and storing inventory as instructed.
- Maintain proper stock rotation and inform the Shift Manager about stock requirements or shortages.
- Follow all operational SOPs and instructions given by the reporting manager.
- Ensure correct packing and timely handover of customer orders.
- Handle customer queries and complaints professionally and escalate issues to the manager when required.




- Support the team during peak hours to ensure smooth and timely operations.
- Follow cash handling and billing procedures, wherever assigned.
- Maintain cleanliness and organization of all workstations throughout the shift.
- Complete opening, closing, and cleaning activities as assigned.
- Follow all company policies related to attendance, punctuality, grooming, hygiene, and discipline.
- Perform any other operational duties assigned by the reporting manager.
- Required Skills & CompetenciesGood communication and customer service skills.
- Positive attitude and willingness to learn.
- Ability to work effectively in a team.
- Basic understanding of hygiene and food safety.
- Positive time management and ability to work in a fast-paced environment.
- Responsible and disciplined towards work.
- Willingness to work in rotational shifts, weekends, and holidays as per business requirements.
- Educational QualificationMinimum 10th / 12th Pass preferred.
- Freshers can apply.
- Key Performance Areas (KPIs)Customer service and satisfaction.
- Food quality and adherence to SOPs.
- Order accuracy and timely service.
- Store cleanliness and hygiene.
- Attendance and punctuality.
- Teamwork and operational discipline.
- Compliance with company policies and procedures.

📌 Restaurant Staff (Indore)
🏢 Burger Farm India Private
📍 Indore