Job SummaryWe are looking for a Collection Executive to manage X-BK (early/late delinquency) and Write-Off cases, with primary responsibility for customer follow-up, payment recovery, case resolution, and achievement of assigned collection targets.

The candidate will handle delinquent and written-off accounts through regular customer communication, field visits where required, payment negotiations, and systematic follow-up while ensuring compliance with company policies and applicable regulatory guidelines.

- Key ResponsibilitiesManage assigned X-BK and Write-Off customer accounts and ensure timely recovery of outstanding dues.
- Contact customers through calls, messages, and field visits to follow up on overdue payments.
- Understand the customer's repayment situation and identify appropriate recovery solutions.
- Negotiate payment commitments, settlements, and repayment plans as per company policy.
- Maintain regular follow-up on PTP (Promise to Pay) cases and ensure commitments are converted into actual collections.
- Track broken PTPs and take immediate follow-up action.
- Handle difficult and escalated customer cases professionally and work toward resolution.
- Conduct field visits for high-risk, non-contactable, and overdue accounts when required.
- Coordinate with internal teams regarding customer disputes, payment issues, documentation, and account status.
- Maintain accurate records of customer interactions, payment commitments, field visits, and recovery status in the collection system.




- Ensure timely updating of collection MIS and daily activity reports.
- Focus on achieving assigned monthly recovery and collection targets.
- Identify high-risk accounts and prioritize cases based on outstanding amount, delinquency level, and recovery potential.
- Follow all company policies, collection procedures, customer service standards, and applicable regulatory guidelines.
- Ensure that all collection activities are conducted professionally and without harassment or inappropriate customer communication.
- Support the team in reducing overall delinquency and improving recovery from written-off accounts.
- Key Performance Indicators (KPIs)Monthly collection / recovery target achievement
- X-BK resolution rate
- Write-Off recovery amount
- PTP conversion and PTP adherence
- Number of accounts resolved
- Contactability and successful customer engagement
- Field visit productivity
- Recovery rate from assigned portfolio
- Quality and accuracy of collection MIS
- Compliance with collection policies and procedures
- Required SkillsGood communication and negotiation skills
- Solid follow-up and persuasion abilities
- Ability to handle difficult customer conversations professionally
- Target-oriented and result-driven approach
- Basic knowledge of MS Excel and collection/CRM systems
- Good analytical and problem-solving skills
- Ability to prioritize high-risk and high-value accounts
- Willingness to travel for field collection, where applicable
- Ability to work independently as well as in a team

📌 Collection Executive / Officer (Jaipur)
🏢 Mehfin Associates
📍 Jaipur