We are looking for an experienced Tele-Sales Team Lead to manage and drive a team of tele-sales executives. The candidate will be responsible for achieving sales targets, monitoring team performance, improving conversions, coaching team members, and ensuring effective customer engagement through telephonic sales.

The ideal candidate should have strong experience in tele-sales, team handling, target achievement, lead conversion, and customer relationship management , preferably from an NBFC, banking, financial services, or MNC environment.

Key Responsibilities1. Team Management

- Lead, manage, and motivate a team of Tele-Sales Executives.
- Allocate daily and monthly targets to team members.
- Monitor individual and team performance on a regular basis.
- Conduct daily team huddles and regular performance reviews.
- Identify performance gaps and take corrective actions.
- Ensure team discipline, attendance, productivity, and adherence to working processes.

1. Sales & Target Achievement

- Take complete ownership of team sales targets and revenue achievement .
- Drive the team to achieve daily, weekly, and monthly sales targets.
- Monitor lead movement from lead generation → calling → follow-up → conversion .
- Improve conversion ratios and overall sales productivity.
- Track pending leads and ensure timely follow-ups.
- Identify opportunities to increase sales and improve team performance.

1. Tele-Sales Operations

- Monitor daily calling activity, connected calls, follow-ups, and conversions.
- Ensure sales executives are effectively utilizing assigned leads.
- Review call performance and provide feedback to team members.




- Monitor call quality and ensure proper communication with customers.
- Handle important or escalated customer interactions wherever required.

1. Coaching & Team Development

- Train new and existing team members on sales processes, products, and customer handling.
- Conduct regular coaching sessions to improve communication and sales skills.
- Guide team members on objection handling, negotiation, and closing techniques.
- Identify high performers and support their development.
- Take necessary action to improve the performance of underperforming team members.

1. Customer & Lead Management

- Ensure proper handling of customer queries and objections.
- Monitor follow-ups on interested and pending customers.
- Ensure leads are updated accurately in CRM/system.
- Track lead ageing and ensure there are no unattended or missed leads.
- Maintain a strong focus on customer experience while achieving sales targets.

1. MIS & Performance Reporting

- Prepare and share daily, weekly, and monthly sales reports.
- Track key performance metrics such as:
- Calls made
- Connected calls
- Leads contacted
- Follow-ups
- Conversions
- Sales value
- Conversion ratio
- Revenue
- Individual productivity
- Team target achievement




- Share performance updates and concerns with the reporting manager.

1. Process & Compliance

- Ensure the team follows company policies, sales processes, and compliance requirements.
- Ensure accurate customer information and documentation.
- Monitor calls and sales activities to maintain quality standards.
- Ensure there are no mis-selling, false commitments, or process violations.

1. Cross-Functional Coordination

- Coordinate with Operations, Credit, Collection, Customer Support, and other relevant teams.
- Resolve sales-related operational issues on time.
- Ensure smooth movement of customers through the sales process.

Candidate Requirements
- Graduate in any discipline.
- 4–7 years of experience in Tele-Sales , with at least 1–2 years of team-handling experience .
- Experience managing a team of 10+ Tele-Sales Executives will be preferred.
- Candidates from NBFC, Banking, Financial Services, Insurance, BPO, or MNCs will be preferred.
- Solid track record of achieving sales targets.
- Excellent communication and interpersonal skills.
- Solid leadership and people-management skills.
- Good understanding of sales funnel and lead conversion.
- Strong negotiation, objection-handling, and closing skills.
- Good knowledge of CRM systems and MS Excel.
- Target-oriented and comfortable working in a high-pressure sales environment.

Key Skills Tele-Sales | Team Management | Sales Target Achievement | Lead Conversion | Customer Handling | Team Coaching | Follow-up Management | CRM | MIS Reporting | Objection Handling | Negotiation | Performance Management | NBFC/BFSI Experience

📌 Tele Sales Team Lead (Hyderabad)
🏢 RENGY
📍 Hyderabad