TIMMING ANY 9 HRS SHIFTS.

DEPARTMENT

PCVC & Welcome Calling| Customer Service

KEY RESPONSIBILITIES

- Handle Inbound call customers to complete the PCVC and Welcome calling verification
- Verify the details submitted by the customer/Sales at the time of policy selling and Documents submitted are matching
- Ensure verification is completed by the Right Party only
- Should maintain a Skilled behavior with the customer throughout the verification process.
- Give complete and correct information on all the product purchased by the customer
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Meet targets on productivity and Quality as well as Net Promoter score (NPS)as defined from time to time.
- Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
- Adherence to Information Security norms & quality process norms.




- To be aware of and comply with any updates about the process
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

REQUIRED QUALIFICATION AND SKILLS Qualification: Graduate – preferably BCom

Work experience in years: 1- 3 years

Skills / experience required

- Candidates with preferably Insurance background/Voice - Customer service industry
- Candidates with fluency in local languages will be an added advantage (Marathi, Tamil, Telugu, Malayalam, Kannada, Assamese, Bengali, Gujarati , Punjabi, Odia )
- Candidate should have a pleasing personality and should be presentable.

Should be dedicated and display integrity. Willingness to learn with an attitude of continuous improvement.

📌 Tele sales (Goregaon)
🏢 Kotak Life Insurance
📍 Goregaon