nWorking Days: Monday to Sunday | Rotational Weekly Off
nTeam: Customer Acquisition & Lead Verification
nJoining: Immediate
nAbout AutoXperia
nAutoXperia is an automotive technology and customer acquisition platform helping automobile dealerships convert digital enquiries into verified customer appointments, test drives, showroom visits and vehicle sales.
nWe work with multiple automotive brands and dealership groups and are building technology, marketing and operational infrastructure to transform the way automotive customers and dealerships connect.
nAs our customer enquiry volume grows, we are building a 24/7 Customer Verification & Response Team to ensure that every genuine customer receives a fast and professional response.
nThe Role
nWe are looking for high-energy, customer-focused Telecallers who can join our rapidly growing startup and become an important part of AutoXperia's customer acquisition engine.
nYour primary responsibility will be to connect with incoming automotive enquiries quickly, understand customer requirements, verify the enquiry and convert the customer into a qualified appointment/test-drive opportunity.
nOur Core Principle: Every Lead Matters. Every Minute Matters.
nOur target is to connect and close/qualify every incoming lead within 30 minutes, wherever customer availability permits.
nKey Roles & Responsibilities
n1. Immediate Lead Response
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- Receive and respond to fresh customer enquiries generated through AutoXperia's website and digital campaigns.
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- Make the first call to the customer as quickly as possible.
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- Attempt to connect with new leads within the 30-minute response window.
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- Maintain a professional and customer-friendly communication style.
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n2. Understand Customer Requirements
nUnderstand the customer's:
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- Preferred car/bike model
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- Location
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- Purchase timeline
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- Budget
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- Finance requirement
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- Exchange requirement
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- Test-drive requirement
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- Preferred dealership
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- Other relevant purchase preferences
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n3. Lead Verification
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- Verify customer details and mobile number.
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- Confirm genuine interest in the selected vehicle.
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- Identify genuine purchase intent.
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- Avoid submitting incomplete or misleading customer information.
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- Maintain accurate remarks and call dispositions in the CRM.
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n4. Appointment & Test Drive Conversion
nWhere applicable:
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- Schedule test drives.
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- Schedule showroom visits.
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- Coordinate customer availability with the dealership.
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- Confirm appointments.
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- Follow up on pending appointments.
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- Update the CRM with appointment status.
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n5. Dealer Coordination
nAutoXperia operates between customers and automotive dealerships.
nYou will therefore coordinate with dealership teams to:
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- Share qualified customer information.
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- Confirm appointment acceptance.
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- Follow up on appointment status.
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- Capture dealership feedback.
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- Escalate unresolved customer/dealer issues to the concerned team.
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n6. CRM & Data Management
nEvery interaction matters.
nYou will be responsible for:
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- Updating every call disposition.
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- Maintaining accurate customer remarks.
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- Recording follow-up dates.
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- Updating appointment status.
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- Maintaining lead lifecycle information.
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- Ensuring no lead is left unattended.
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nStartup Mindset – What We Expect
nAutoXperia is a high-growth startup, and this is not a role where you simply make calls and complete a daily call count.
nWe expect team members to:
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- Take ownership of their leads.
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- Move quickly.
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- Learn continuously.
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- Suggest process improvements.
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- Work collaboratively.
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- Be comfortable with changing processes.
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- Take responsibility for outcomes rather than just activities.
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- Understand that their work directly contributes to company revenue.
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nIf you identify a problem in the process, we want you to tell us and help us solve it.
nPerformance Metrics
nYour performance will be evaluated on meaningful business outcomes,
including:
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- Lead response time
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- Call connection rate
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- Lead verification rate
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- Qualified lead percentage
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- Appointment conversion
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- Test-drive bookings
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- Showroom visits
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- Follow-up efficiency
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- CRM accuracy
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- Customer feedback
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- Dealer feedback
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nMost Key KPI: Lead → Human Connection → Qualification → Appointment
nOur objective is to build a system where no genuine customer waits unnecessarily for a response.
nSalary & Incentives
nFixed Salary: ₹15,000/month (For Freshers)
nAdditional Performance Incentives: Based on individual/team performance.
nIncentives may be linked to parameters such as:
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- Qualified leads
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- Verified appointments
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- Test drives
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- Successful follow-ups
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- Overall campaign performance
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nHigh performers will have an opportunity to grow rapidly with the company.
nWhy Join AutoXperia?
nYou will be joining at an exciting stage of our journey.
nAt AutoXperia, you will get exposure to:
nAutomotive + Technology + Digital Marketing + AI + CRM + Sales + Customer Acquisition
nYou won't be just a telecaller.
nYou will learn how a startup takes a digital customer from:
nAdvertisement → Lead → Verification → Appointment → Test Drive → Dealership → Booking → Retail
nThis exposure can open career paths into:
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- Senior Customer Acquisition Executive
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- Team Leader
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- Customer Success
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- Dealer Relationship Management
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- Sales Operations
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- Business Development
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- Campaign Operations
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- Startup Operations
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nWho We're Looking ForFreshers are welcome.
nWe are looking for candidates who are:
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- Excellent communicators
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- Comfortable speaking with customers over the phone
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- Confident in Telugu/Hindi/English
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- Customer-oriented
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- Energetic and positive
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- Good listeners
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- Comfortable working with CRM/software
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- Target-oriented
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- Willing to work rotational shifts
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- Comfortable working in a fast-paced startup environment
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nExperience in any of the following is an advantage:
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- Telecalling
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- BPO
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- Automotive sales
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- Customer support
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- Inside sales
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- Lead generation
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- Automobile dealerships
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- Digital sales
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