Key Responsibilities

- Call existing customers for medicine/healthcare order reorders and purchase reminders.

- Remind customers about their upcoming/regular medicine purchase dates and encourage timely reorders.

- Assist customers with order punching, order-related queries and basic support.

- Understand customer concerns and provide proper resolution/support, coordinating with the concerned team when required.

- Maintain regular communication with customers to improve repeat purchases and customer retention.

- Coordinate with Healthbuddy franchisees regarding customer orders, queries and issues.

- Maintain a valuable business relationship with franchise partners and support them in generating repeat business.

- Update customer calling, order and follow-up details in the system/CRM.

Candidate Profile

- Graduate in any discipline.

- Candidates with 02 years of experience in Telecalling, Telesales, Customer Support, BPO or Healthcare Calling can apply.

- Good communication and convincing skills.

Comfortable with outbound calling and customer interaction. Basic computer/CRM knowledge will be an advantage

📌 Tele Caller (Noida)
🏢 Sivarsa Technologies
📍 Noida