Key Responsibilities:

- Handle customer queries via calls, emails, and chat.

- Troubleshoot Tally integration, synchronization, and configuration issues.

- Reproduce technical issues and provide clear details to the development team for escalation.

- Assist customers with onboarding and product walkthroughs.

- Ensure timely resolution of queries within SLAs and maintain internal documentation/knowledge base.

Key Requirements:

- Positive working knowledge of TallyPrime, including vouchers, masters, ledgers, GST, and import/export.

- Understanding of Tally integration and basic knowledge of XML, APIs, ODBC, or TDL would be a plus.

- Good troubleshooting skills for installation, configuration, sync, firewall, port, and basic networking issues.

- Basic understanding of databases/SQL and file formats like XML, JSON, CSV, and Excel.

- Basic accounting knowledge, especially vouchers, ledgers, GST, e-invoicing, and e-way bills.

- Good communication skills in English and Hindi; Gujarati would be an added advantage.

- Experience with ticketing and remote support tools like Freshdesk, Zoho Desk, AnyDesk, or TeamViewer would be preferred.

📌 Technical Support Executive (Ahmedabad)
🏢 Petpooja
📍 Ahmedabad