Job Title:

Delivery Lead-Tech & Digital

Job Details:

Business Unit: Tech & Digital

Team: Tech & Digital-Wholesale

Reports to: Delivery Manager

Location: Mumbai, Bangalore, Gurgaon, Chennai

Job Function: Application Lead

Role Type: Supervisory

Direct Reportees: NIL

Travel Required: No

Job Band Range: D2-D4

JD Updated date: 1st Feb'24

Version No: 2.0

Job Purpose:

Manage end-to-end business tech transformation and enhancement projects.

Manage 2-5 applications of varying size & complexity.

Support business users with new implementation and enhancements.

Analyze application and process gaps and suggest solutions.

Manage and develop team.

Job Responsibilities:

Requirement Analysis: Contribute to business discussions, understand problem statements, review FSD, analyze requirements, and propose feasible solutions with reference to current system implementation.

Documentation, Communication & Collaboration: Review BRD details, review end-to-end process journey in BRD, arrange sign-off from stakeholders (BRD & FSD), prepare FPN, communicate business requirements to development team/vendor, ensure project progress is documented (PPM/JIRA) and communicated, and ensure projects are on track.

Testing: Review test scenarios, incorporate into testing scope, review traceability (BRD/FSD using JIRA/Zephyr), review test cases/plans, ensure testing as per schedule, report/resolve UAT bugs, ensure post-implementation testing, ensure continuous control self-assessment, and track/monitor ITPP changes.

Quality and Documentation: Ensure ITPP is followed for all projects/CRs, perform daily control checks, monitor/track business/audit queries,



and share daily/weekly process reports with stakeholders.

Training and Production Movement: Document/share training modules, conduct training for business users/stakeholders, perform PIR after enhancement goes live, and provide Level 2 support on production issues.

Improvements: Identify grey areas and provide recommendations, continuously discuss with users to identify improvement areas based on industry benchmarking and latest trends/regulations.

People Management: Manage team performance (goal setting, reviews, feedback), recognize good performance, and groom/mentor team based on career aspirations.

Educational Qualifications:

B. Tech, B. Com, B.Sc.

Key Skills:

Thorough knowledge of SDLC, Agile, and Project management.

Logical and Analytical Skills.

Good Communication and presentation skills.

Good Domain knowledge.

Team Management skills.

Experience Required:

13-17 years of experience.

Exposure to banking preferable (added advantage).

Major Stakeholders:

Internal: IT, BSG, Audit, Compliance, Business Users.

External: Application Vendors, External Audit.

Required Skills

- The Senior Business Analyst - Non-Resident (NR) Business will be responsible for managing end-to-end business and technology transformation and enhancement projects related to NRI customer journeys, onboarding, servicing, compliance, and digital banking solutions. The role requires robust functional knowledge of NR banking products, regulatory requirements, customer servicing processes, and digital journey flows across Mobile Banking, Net Banking, onboarding, ReKYC, taxation, remittances, and account servicing journeys.

📌 Tech & Digital-Delivery Lead (Guwahati)
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