Bilkul. Neeche Radius Infotech Pvt. Ltd. ke liye Customer Service Engineer ka proper, professional aur hiring-ready JD hai, jisme PMS (Parking Management System) ko bhi properly include kiya gaya hai.

JOB DESCRIPTIONCustomer Service EngineerCompany: Radius Infotech Private Limited

Department: Service & Technical Support

Position: Customer Service Engineer

Job Type: Full time

Location: Ghaziabad / Indirapuram

Experience: 0–3 Years | Freshers Can Apply

Job OverviewRadius Infotech Private Limited is looking for a Customer Service Engineer to provide technical support, installation, maintenance, troubleshooting and customer service for Security & ELV Systems. The candidate will be responsible for handling customer complaints, site visits, system installation and maintenance, and ensuring timely resolution of technical issues.

- Key ResponsibilitiesAttend customer complaints and provide timely technical support.
- Perform installation, testing, configuration and maintenance of CCTV Surveillance Systems.
- Install, configure and troubleshoot Access Control Systems.
- Install and maintain Biometric Attendance & Access Control Systems.
- Handle installation, servicing and troubleshooting of Fire Alarm Systems.
- Install and troubleshoot Video Door Phone / Intercom Systems.
- Install, configure, maintain and troubleshoot Parking Management Systems (PMS).
- Handle parking management equipment such as:
-

- Boom Barriers
- RFID Readers
- Parking Ticketing Systems
- Parking Sensors
- Vehicle Detection Systems
- Other related parking automation equipment.
- Perform electrical wiring, cabling and basic networking required for security and parking systems.
- Diagnose technical faults and provide effective on-site troubleshooting.
- Conduct preventive maintenance and regular system health checks.
- Visit customer sites for installation, service and maintenance requirements.
- Coordinate with customers regarding service calls, complaints and technical issues.




- Prepare service reports after installation/service visits.
- Maintain records of service calls, installations, maintenance and breakdowns.
- Coordinate with the internal technical and service team for timely issue resolution.
- Ensure all customer issues are resolved professionally and within the required timeline.
- Follow company safety procedures, installation standards and technical guidelines.
- Required QualificationITI / Diploma in Electrical, Electronics, IT or a related technical field.
- Basic knowledge of electrical wiring, networking and technical equipment.
- Knowledge of CCTV, Access Control, Biometric, Fire Alarm, PMS or other ELV systems will be an advantage.
- Freshers and experienced candidates can apply.
- Candidate should be comfortable with field work and customer site visits.
- Good communication and customer-handling skills.
- Strong troubleshooting and problem-solving ability.
- Willingness to travel to customer/project sites as required.
- Preferred Technical SkillsCCTV Installation & Troubleshooting
- Access Control Systems
- Biometric Systems
- Fire Alarm Systems
- Video Door Phone / Intercom
- Parking Management System (PMS)
- Boom Barrier & RFID Systems
- Basic IP Networking & Configuration
- Electrical Wiring & Cabling
- Preventive Maintenance
- Customer Handling & Technical Support
- Key CompetenciesTechnical Troubleshooting
- Customer Service
- Problem Solving
- Communication Skills
- Team Coordination
- Time Management
- Willingness to Learn
- Ability to Work Independently
- What We OfferCareer Growth Opportunities
- On-the-Job Technical Training
- Exposure to Security & ELV Technologies
- Professional Work Environment
- Learning & Development Opportunities
- Opportunity to work on Security & Parking Management Projects

Preferred CandidatesFreshers / Experienced | Immediate Joiners / Short Notice Candidates Preferred

Apply NowHR: Sushant Mittal

Company: Radius Infotech Private Limited

Contact: (phone hidden)

Bike are mendatory

📌 Service Engineer (Ghaziabad)
🏢 Radius Infotech
📍 Ghaziabad