JOB DESCRIPTION – CUSTOMER CARE & SITE SUPPORTDesignation: Customer Care & Site Support Executive

- Key ResponsibilitiesHandle customer complaints and queries through phone, email and other communication channels.
- Register, track and follow up on complaints until resolution.
- Visit sites/stations to inspect prepaid smart meters and identify faults/issues.
- Perform basic troubleshooting of meters, communication/SIM, display units and related issues.
- Coordinate with the technical team for repair, replacement and resolution of faulty meters.
- Provide customers with timely updates regarding complaint status.
- Maintain records of complaints, site visits, meter faults and corrective actions.
- Prepare basic daily/weekly complaint and site visit reports.
- Coordinate with site representatives and project/technical teams.




- Travel to different project sites as required.
- Required SkillsGood communication skills in Hindi and English.
- Basic computer knowledge, including MS Word, Excel and Email.
- Basic knowledge of electrical/electronic equipment preferred.
- Valuable customer-handling and problem-solving skills.
- Willingness to travel for site visits.
- ITI/Diploma/Graduate preferred.

Primary Objective: To ensure prompt customer support and timely resolution of Prepaid Smart Meter-related complaints through effective communication, site inspection, troubleshooting and coordination.

📌 PREPAID METERING EXECUTIVE (Faridabad)
🏢 Alliance Trading
📍 Faridabad