- Handle inbound and outbound customer calls.
- Explain broadband/ISP plans, offers, upgrades, and services to customers.
- Generate and follow up on leads for recent broadband connections.
- Handle customer queries, complaints, and service-related issues professionally.
- Follow up with customers regarding payments, renewals, and pending requests.
- Maintain proper records of customer calls, leads, and follow-ups.
- Coordinate with the technical/network team for customer complaints when required.
- Achieve assigned sales, calling, and customer-service targets.
- Provide excellent customer service and maintain professional communication.
- Required SkillsGood communication skills in Hindi Telugu, English.
- Good convincing and customer-handling skills.
- Telecalling, sales, or BPO experience preferred.
- Basic computer and CRM knowledge.
- Good listening and follow-up skills.
- Positive attitude and target-oriented approach.
- Ability to handle customers politely and professionally.

📌 Customer Support Executive (Hyderabad)
🏢 Infonet Online Solutions Private
📍 Hyderabad