Job Purpose

"This position is open with Bajaj Finance ltd"

Duties and Responsibilities

- To achieve collection targets assigned to the territory by meeting collection target for the states or region assigned

- - - Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within cost limit specified

- - - Ensuring legal guidelines are complied for entire collection structure in letter and sprits

- - - Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force

- - - Ensure adherence to the Code of Conduct

- - - Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.

- Keeping the write off per cent within risk pricing

- - - Control GCL portfolio in terms of bucket flows

- - - Handle customer issues escalations

- - - Feed back on credit policy based on market conditions

- - - Approve waivers on PI as per delegation matrix

- - - Ensuring documented feedback and action taken on all cases in soft buckets

- - - Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise





- - - Manage and put support mechanism for legal / police issues

- - - Ensuring audit queries are complied with, ensuring corrective and preventive action

- - - Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Collection officers

- - - Recruitment of collection officers / area managers

- - - Constant evaluation of collection officers/area managers.

Required Qualifications and Experience

"
- People Management skills

- - - Demonstrated success achievement orientation.

- Excellent communication skills

- - - Negotiation Skills

- Strong bias for action driving results in a high performance environment.

- Demonstrated ability to lead from the front.

- Excellent relationship skills.

- Affirmative in nature, Solid Leadership Skills, Clarity of thought and perseverance.

- - - Exceptionally high motivational levels and needs to be a self starter

- - - Working knowledge of computers."

📌 Cluster Manager - Debt Management Services - Consumer (Gorakhpur)
🏢 Bajaj Finance
📍 Gorakhpur