12 Sep
|
Bridgexcel
|
Gurugram
12 Sep
Bridgexcel
Gurugram
Roles and Responsibilities :
- Provide email support to customers through various channels, including chat and non-voice processes.
- Handle customer inquiries, resolve issues, and provide solutions in a timely manner.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with other teams to ensure seamless communication and issue resolution.
Job Requirements :
- 1-6 years of experience in email support or related field (BPO/Call Centre).
- Robust understanding of chat support systems and processes.
- Excellent written communication skills for effective email correspondence.
- Ability to work on rotational shifts as per business requirements.
📌 Email Support Executive (Gurugram)
🏢 Bridgexcel
📍 Gurugram