Team Developer- R Location: Gurugram, India

About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the chance to succeed, build a career, and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive, and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership, and innovation, strengthening our workforce and positively impacting the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!





Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview Retirement Services is a backend process; the team supports 401(K) account maintenance of large corporate houses listed with Merrill Lynch. The process involves hardship claims document review, record keeping, account reconciliation, and related research work through regular interaction with Lines of Business (LOB) and plan sponsors.

Entry level individual contributor position where the incumbent's key responsibilities may include operational support and reviewing/processing transactions in Operations. Possesses communication, problem-solving, and general PC skills.

Responsibilities

- End-to-end knowledge of Retirement Services.
- End-to-end ownership of training responsibilities; from need analysis to execution of the training program.




- Liaison with business partners/stakeholders - US and GBS on training requirements.
- Incumbent would be responsible for building and implementing the framework for employee reskilling and upskilling.
- Work closely with peer trainers to identify and monitor training needs.
- Responsible for day-to-day connect with stakeholders, provide support as per business requirements & executing required training.
- Responsible for daily connect with trainees to manage their performance and resolve their queries.
- Evaluate training effectiveness.
- Collaborate with Onshore training partners and establish synergies.
- Incumbent would be responsible to drive best practices standardization across processes and sites.
- Incumbent would be flexible based on business requirements.
- Oversee SOKC regarding the process updates.

RequirementsEducation

- Any University Degree

Certifications

- N/A

Experience Range

- 60 - 84 months of experience in the current role with the Financial or Banking Industry & sound knowledge of Investment and Retirement products.

Foundational Skills

- Financial or Banking Industry & sound knowledge of Investment products.

Desired Skills

- Hands-on experience in Transaction Processing, Reviewing Transactions calls, etc. Good verbal and written communication skills in English. Highly motivated, able to work independently, self-starter; and problem-solving/analytical.

Require solid knowledge on 401k retirement savings accounts. Additionally, should have good knowledge of MS Excel & PowerPoint.

Work Timings

- 16:30 PM - 04:30 AM

Job Location

- Gurugram

Learn more about this role.

📌 Team Developer- R (India)
🏢 Bank Of America
📍 India