Senior Key Account Manager (KAM)

Function: Sales

Location: Bengaluru, India

Work Model: In-office

Employment Type: Full time

Experience: 4–10 years

About Netcore .ai

Netcore Cloud is an AI-powered Customer Experience Platform that helps brands create personalized experiences, improve engagement, and drive growth across the customer lifecycle. Its solutions support customer data, Omni channel engagement, personalization, product experience, analytics, and AI-powered marketing.

With a robust presence across global markets, Netcore works with leading brands to help them increase customer engagement, conversions, revenue, and retention. The company is building teams that help global brands deliver customer experiences at scale.

What You’ll Do

- Build and maintain strong, long-term relationships with CXOs, senior executives, and key decision-makers.
- Develop a detailed stakeholder map for every assigned account.
- Understand customer objectives, business challenges, technology environment, and growth priorities.
- Own the complete sales cycle, from opportunity identification and discovery to negotiation and closure.
- Retain and grow existing account revenue through upselling, cross-selling, and strategic expansion.
- Identify new opportunities within existing and targeted enterprise accounts.
- Create account plans and strategic business expansion plans in collaboration with team leads.
- Present business solutions, value propositions, proposals, and commercial plans to senior stakeholders.
- Negotiate contracts and close agreements while protecting customer value and company profitability.




- Establish trusted-advisor relationships with customers and become a strategic partner in their growth journey.
- Collaborate with Customer Success, Solutions Consulting, Product, Marketing, Finance, and Support teams.
- Ensure smooth customer onboarding, solution adoption, issue resolution, and internal alignment.
- Monitor customer satisfaction, retention risks, renewal opportunities, and account health.
- Maintain accurate opportunity, activity, contact, and forecast information in the CRM.
- Prepare regular account reviews, sales forecasts, business plans, and revenue updates.
- Stay informed about SaaS, Martech, customer engagement, personalization, analytics, and digital experience trends.
- Represent Netcore Cloud at customer meetings, industry events, and relevant business forums.

What We’re Looking For

- 6–10 years of experience in Account Management, Key Account Management, Enterprise Sales, Sales Account Management, or a related role.
- Experience managing strategic or enterprise accounts in SaaS, Martech, AdTech, CPaaS, CRM, customer experience, or B2B technology.
- Demonstrated success in account retention, revenue growth, upselling, and cross-selling.




- Proven experience owning the complete sales cycle from opportunity identification to closure.
- Strong ability to engage, influence, present, and negotiate with CXO and C-level stakeholders.
- Experience developing account plans, business reviews, sales forecasts, and expansion strategies.
- Strong understanding of consultative selling and value-based account management.
- Hands-on experience with CRM platforms such as Salesforce, Zoho CRM, HubSpot, or equivalent tools.
- Proficiency in Microsoft Office, particularly Excel and PowerPoint.
- Ability to manage multiple strategic accounts and projects with excellent attention to detail.
- Strong commercial, analytical, problem-solving, and decision-making skills.
- Excellent listening, negotiation, presentation, and relationship-building abilities.
- Strong written and verbal communication skills.
- Bachelor’s degree in Business Administration, Sales, Marketing, or a related discipline.
- MBA in Marketing, International Business, or a related field will be an advantage.

Recognition and Growth Netcore’s product and technology capabilities have received recognition across customer experience, marketing, search, and cloud ecosystems. The company has also highlighted its commitment to building teams focused on innovation, reliability, customer success, and global growth.

Learn More About Netcore

- Netcore.ai Website
- Netcore on LinkedIn
- Life at Netcore
- Netcore.ai Blog
- Customer Success Stories
- Agentic Marketing Platform: Co-Marketer

📌 Strategic Account Manager (Bengaluru)
🏢 Netcore
📍 Bengaluru