Job Description
HCLTech is Hiring for OTC Collection, Dispute, Cash app Process with SAP Tool Experience Chennai
nInterview Location: HCL Tech Tower 4 Elcot Sez Chennai
nInterview Date: 12 Sept 2026
nInterview Time: 9:30 AM 1:30 PM
nWork Location: Chennai (Sholinganallur)
nHR SPOC: Harish K
nExperience Required: 2-8 Years (only eligible)
nNote: Irrelevant exp cannot be hired (Freshers Not Eligible)
nShift: US Shift
nAbout the Role
nWe are seeking a highly motivated OTC Collections, Dispute Analyst to manage Accounts Receivable collections through 100% voice-based interactions. The role involves handling both inbound and outbound customer calls to recover outstanding payments, resolve invoice-related queries, negotiate payment commitments, and maintain solid customer relationships while achieving collection targets.
nResponsibilities
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- Make outbound collection, Dispute calls to customers regarding overdue invoices and outstanding balances.n
- Handle inbound customer calls related to payment status, invoice queries, disputes, and account reconciliations.n




- Obtain Promise-to-Pay (PTP) commitments and ensure timely follow-up.n
- Investigate and resolve payment delays, disputes, and deduction issues.n
- Maintain accurate documentation of all customer interactions in ERP/collection tools.n
- Collaborate with internal teams such as Cash Application, Billing, Dispute Management, and Sales to resolve customer concerns.n
- Meet collection targets, DSO goals, and productivity metrics.n
- Escalate high-risk delinquent accounts as per defined procedures.n
- Provide excellent customer service while maintaining a professional collection approach.n
- Ensure compliance with company policies and client-specific requirements.n

nQualifications
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- 2-8 years of experience in OTC Collections / Accounts Receivable.n

nRequired Skills
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- Strong experience in international voice process (inbound and outbound calling).n
- Excellent verbal and

📌 HCLTech is Hiring for OTC Collection, Dispute, Cash apps | Chennai (Tamil Nadu)
🏢 HCLTech
📍 Tamil Nadu