Job Description
We are hiring an immediate Customer Experience Executive at Rasayanam to join our team on-site in Gurugram.
nIf you believe customer support isn't just closing tickets, but actively owning issues from first contact to complete resolution, this role is for you.
nRole Essentials:
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- Role: Customer Experience Executiven
- Location: Gurugram (In office / Office-based) | 6-daysn
- Experience: 1–3 years in D2C / E-commerce Customer Support & Escalationsn
- Compensation: Up to ₹4.5 LPA (Fixed budget)n
- Joining: Immediate joiners onlyn

nWhat You'll Be Doing:
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- Managing end-to-end inbound & outbound customer interactions across calls, WhatsApp, and email.n
- Handling order escalations, refunds, replacements, and RTO coordination with logistics partners.n
- Maintaining daily trackers, CSAT, FCR,



and CRM metrics.n
- Collaborating with warehouse, operations, and finance teams to solve customer pain points without unnecessary back-and-forth.n

nWho Should Apply:
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- You have solid hands-on experience handling calls, CRM/ticketing platforms, and basic Google Sheets/Excel reporting.n
- You communicate clearly, empathize with customers, and remain calm during escalations.n
- You can join immediately and work out of our Gurugram office.n

nHow to Apply:
nSend your updated resume to [email protected] with the subject line "Application: Customer Experience Executive - [Your Name]" or drop a direct message.

📌 Customer Experience Executive (Rewari)
🏢 Rasayanam
📍 Rewari