12 Sep
|
UnfilterStory
|
India
12 Sep
UnfilterStory
India
Experience 2-3 years Role Overview We are looking for a dynamic Client Servicing professional to manage brand relationships, lead influencer campaigns end-to-end, and ensure seamless execution. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, creator-driven ecosystem.
Key Responsibilities
- Act as the primary point of contact for clients, ensuring clear communication and relationship management
- Understand client briefs and translate them into actionable campaign plans
- Collaborate with internal teams (strategy, influencer sourcing, content, operations) to execute campaigns
- Coordinate with influencers/creators for deliverables, timelines, and content approvals
- Manage campaign timelines, budgets, and deliverables to ensure on-time execution
- Review content to ensure it aligns with brand guidelines and campaign objectives
- Track campaign performance and prepare detailed reports with insights
- Handle client feedback, queries, and revisions efficiently
- Identify opportunities for upselling and long-term partnerships Key Result Areas (KRAs)
- Client Satisfaction & Retention
Maintain strong client relationships with consistent communication Achieve high client satisfaction scores and repeat business
- Campaign Execution Excellence
- Deliver campaigns on time with minimal errors or escalations
- Ensure 100% adherence to briefs, timelines, and deliverables
- Influencer Coordination Efficiency
- Smooth onboarding and management of influencers
- Timely delivery of content and quick resolution of issues
- Revenue & Growth Contribution
- Identify upsell opportunities within existing accounts
- Support in achieving monthly/quarterly revenue targets
- Reporting & Insights
- Deliver accurate and insightful campaign reports
- Provide actionable recommendations for future campaigns
- Internal Collaboration
- Work seamlessly across teams to ensure efficient execution
- Minimize internal bottlenecks and miscommunication
Key Skills Required
- Solid communication & interpersonal skills
- Understanding of influencer marketing and social media platforms
- Project management and multitasking ability
- Attention to detail and problem-solving mindset
- Basic understanding of analytics and reporting
- Ability to work under tight deadlines
Bonus / Good to Have
- Existing network of influencers/creators/brands
- Experience with campaign reporting tools
- Prior agency experience
Skills: influencer marketing,problem solving mindset,communication skills
📌 Sr Executive - Client Servicing (India)
🏢 UnfilterStory
📍 India