Job Requirements
- Excellent communication and interpersonal skills.
- Demonstrated approach to problem solving.
- Valuable knowledge in telecom end to end processes.
- Exposure to telecom technologies such as FTTx/HFC/FW etc.
- Exposure in Trouble-ticket systems
- Readiness to work in Australian shifts (24 X7)
- Readiness to work in blend process (Calls, Chats and Back of house).

Key Responsibilities
- Part of the Telecom team handing customer complaints
- Key tasks include trouble-shooting, trouble-ticket management, fault management
- Identify and diagnose problems (incl. root cause analysis -system checks and the identification of issues)

Other characteristics, competencies & leadership qualities:
- Be reliable and deliver on your commitments.

Location
- Mumbai

Job Function
- BUSINESS PROCESS SERVICES

Role
- Executive

Job Id
- 413710

Desired Skills
- Cisco IP Telephony | CCNA

Qualifications : BACHELOR OF COMMERCE

📌 Team Member (Mumbai)
🏢 Tata Consultancy Services
📍 Mumbai