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Job Summary
Provide premium Mainframe network system programming support and services to Ensono mainframe clients.
Key Areas of Focus for this Role
- Fulfill customer service requests for mainframe z/OS customers in a timely manner as they pertain to Mainframe Network and related products
- Follow procedures for installing Mainframe network and related ISV products efficiently and according to best practices and Ensono standards (for productivity/scalability purposes).
- Provide primary support for reported problems related to Mainframe network and related software products
- Provide support on 24 x 7 x 365 basis across multiple time zones.
- Provide key support for customer migration services (new customer transitions) as they pertain to Mainframe network and related OEM software products.
- Provide primary support for reported problems related to Mainframe Network
- Communicate to both customer and management the status of issues at intervals during resolution process.
- Maintain documentation of issue cause, action,
and resolution in the designated problem tracking system.
- Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
- In joint co-operation with the Disaster Recovery Services and other technical teams, successfully execute tasks associated with any given customer’s disaster recovery plans.
- Aid and assist other mainframe teams as required to support them and our clients.
- Adhere to a schedule that efficiently manages resources and allows timely implementations.
- Follow ITSM change control procedures
Required Qualifications
- Bachelor’s degree required and/or equivalent work experience.
- 8+ years of skilled experience in Mainframe network programming support, working with network components and Mainframe network related software products
- Must possess
📌 Mainframe Systems Programmer (Pune)
🏢 Ensono
📍 Pune