Responsibility to staff and direct the team to
- manage the centre ensuring high quality business activities with maximum quality, service and profitability for the organization.
- ensuring that the team understands that the centre’s profits and achievements are reflected in all its operations and activities
- including relationships and risk management
- meet your targets and those of the team as a whole
- the smooth running of the team
- contribute to training and development of the team
- assist Line Manager in achieving maximum customer satisfaction in accordance with organization plans
- maintain overall centre responsibility for performing all duties in compliance with related legal/statutory, regulations, qualified duties, responsibilities and obligations and insert as applicable e.g. Best Practice Guidelines, ISO certification

Day to day responsibilities
- manage, direct and monitor the overall performance of the Centre
- effective liaison, support and assistance with the whole of the organization
- maintain and improve mechanisms for Centre activities,



including surveying and measuring the operations, process, outcomes and profitability and disseminate feedback to the appropriate internal entities
- utilize agreed systems to manage the Centre functions, analysis and documenting
- direct the development of plans for the Centre to include management to achieve targets
- developing plans for the Centre's progress and growth
- support to all other departments with and related issues
- reporting (content and format as agreed) on a monthly basis as agreed
- developing plans for team activities to include strategy to achieve agreed targets
- assist in the development and preparation of the strategy and general business planning of both the Centre and the organization as a whole.
- delegate authority and responsibility to team with supervision, accountability and review
- set an example for team members of commitment, center process and activities, work ethics

📌 Centre Head for Academy (Patiala)
🏢 Tress Lounge
📍 Patiala