About Blockmaze

Blockmaze ecosystem is building infrastructure for the next generation of real-world assets

on-chain. Tokenized stocks, bonds, funds, and commodities cannot scale on generic crypto rails

alone as they need compliance, custody, data, liquidity, issuer-grade infrastructure, digital

payments and merchants from day one. Backed by the Finvasia Group, a financial, technology,

and healthcare innovation group operating since 2009, Blockmaze ecosystem aims to connect

the traditional financial world with Web3 world.
- Position

Customer Support Associate
- Location

Mohali
- Experience

1-4 years
- Employment Type

Full-Time
- Role Overview

We are looking for a proactive and customer-focused Customer Support Associate to join the

users, merchants, partners, and ecosystem participants across our blockchain, payments, and

tokenization platforms.The role requires strong communication skills, problem-solving ability, and the capability to

handle customer concerns related to onboarding, transactions, wallets, KYC verification,

merchant services, and platform usage.




- Key Responsibilities
- Assist users with:
- Account registration and onboarding
- KYC/KYB verification issues
- Wallet-related queries
- Token transfers and transaction status
- Deposits, withdrawals, settlements, and payment issues
- Troubleshoot platform-related issues and coordinate with technical teams for resolution.
- Escalate compliance-related or high-risk cases to internal compliance/operations teams.
- Maintain accurate records of customer interactions in CRM/helpdesk systems.
- Follow SLAs and ensure timely resolution of customer tickets.
- Identify recurring customer pain points and provide feedback to product and operations
- teams.
- Educate users on platform features, policies, and security best practices.
- Support merchant and institutional clients during onboarding and ongoing operations.
- Required Skills
- Excellent verbal and written English communication.
- Robust custo

📌 Customer Support and Operations Associate (Nagar)
🏢 FINVASIA CAREER
📍 Nagar