The mission of the Global Strategy, Operations, & Performance (GSOP) Team within Global Merchant & Network Services (GMNS) is to be essential to merchants and partners globally by delivering an easy, frictionless, value-added experience that enables them to meet their goals and serve their customers. GSOP consists of a diverse set of teams that support the GMNS business.

The Policy Monitoring team is part of the GMNS Risk & Remediation organization and is responsible for enforcing and monitoring adherence to American Express policies by Network Partners and merchants, as documented in the AEGNS Business & Operational Policies (BOP), Global Merchant Services (GMS) Merchant Policies, and other related policies. The Manager will lead operational policy adherence programs, enforcement and governance activities, along with Brand Protection processes. These programs and activities are critical to strengthening overall compliance performance, improving customer experience, ensuring timely and accurate resolution of participant disputes, and protecting the American Express brand.





Qualifications
- Graduate/Postgraduate in Business Management, Operations, Fraud/Compliance/Risk Management with 6+ years of post-qualification experience.

Key Skills
- Strong experience in Policy Compliance Operations, Brand Protection, Audit Management, or Risk & Compliance domains
- Proven team leadership experience with a track record of developing talent, driving accountability, and delivering measurable results
- Strong understanding of the American Express Merchant and Network business model, including key processes and terminology, preferred
- Excellent stakeholder management and communication skills, with the ability to influence and drive alignment across levels and functions
- Demonstrated analytical thinking with robust problem-solving capabilities and the ability to derive insights from data to inform decisions
- High level of comfort working with data tools, dashboards, and perform

📌 Manager - Brand Protection (Gurugram)
🏢 American Express
📍 Gurugram