Shape the Future with Dun & Bradstreet

Designation - Operations (Apprentice)

Location - Navi Mumbai

Function - Operations

SBU - Products

Key Responsibilities:
- Act as the single point of contact, coordinating with internal teams to drive timely issue resolution.
- Proactively prevent and manage escalations through clear communication and follow‑ups.
- Identify potential sales leads during interactions and route them to the Sales team.
- Maintain accurate documentation and share periodic reports on query volumes, SLAs, and escalation trends.

Key Requirements:
- Bachelor’s or Master’s degree in any discipline.
- Strong verbal and written communication skills.
- High ownership and accountability mindset.
- Ability to manage multiple queries simultaneously with attention to detail.
- Effective coordination and follow‑up skills across teams.
- Calm, qualified approach when handling challenging or escalated customers.

📌 Customer Service (Mumbai)
🏢 Dun & Bradstreet
📍 Mumbai