Responsibilities and Duties
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Determines requirements by working with customers
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Follow up to ensure that appropriate actions were taken on customers’ requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
Qualifications and Skills
- Graduate from any stream.
- E-commerce background is preferred.
- Excellent writing communication required. Efficient writing skills are required.
- Portuguese language is a must and should be proficient (read & write)
- MS Office
- Basic System Navigation Skills
- Customer Focus and Being Attentive
- Basic Tech Support Skill
- Trouble shooting
- Valuable reasoning and analytical skills
- Active listening skills
- Ability to comprehend the customer requirement well