About SERVIZ: SERVIZ is a pan-India technology-driven after-sales service platform managing 15,000+ pin codes with a network of service centers and technicians. HQ in Noida.
About the Role: Manage end-to-end operations for quick commerce HVAC & cold chain infrastructure from our Jamshedpur office. Single point of contact for client coordination, breakdown management, and service center oversight.
Key Responsibilities:
- Own client relationship - regular calls, updates, and escalation management
- Manage CRM for ticket tracking, TAT adherence, and reporting
- Coordinate breakdown responses - dispatch, technician allocation, and real-time resolution tracking
- Oversee service center network and technician performance in the region
- Bridge between tech platform and ground operations
- Ensure SLA compliance for HVAC systems across dark stores and quick commerce facilities
Requirements:
- 0-2 years in operations/client servicing, preferably in service/logistics/HVAC/quick commerce
- Strong communication and crisis management skills
- Comfortable with CRMs and tech platforms
- Willing to handle breakdown calls and coordinate field teams
- Based in Jamshedpur or willing to relocate
What You'll Work With: Leading quick commerce clients, pan-India operations, fast-paced environment, high-growth tech startup