Role: ServiceNow CMDB / ITOM / ITAM Developer

Experience: 6-8 Years

Location: Bangalore

Work Mode: Onsite

Job Summary

We are looking for an experienced ServiceNow Developer with strong expertise in CMDB, ITOM, and ITAM . The candidate will be responsible for developing, configuring, integrating, and maintaining ServiceNow solutions related to configuration management, IT operations, and IT asset management.

Key Responsibilities

- Develop and configure ServiceNow CMDB, ITOM, and ITAM solutions.
- Configure and maintain CMDB , including CI classes, relationships, attributes, and identification rules.
- Work with Identification and Reconciliation Engine (IRE) and ensure CMDB data quality.
- Configure Discovery and troubleshoot discovery issues.
- Develop and maintain ServiceNow integrations using REST/SOAP APIs and IntegrationHub.
- Work with MID Server for Discovery and integrations.
- Configure ITOM Visibility , Event Management, Service Mapping, and related modules.
- Support ITAM , including Hardware Asset Management (HAM)



and/or Software Asset Management (SAM) .
- Develop business rules, client scripts, script includes, UI policies, workflows/flows, and ACLs.
- Create and maintain CMDB data sources, transform maps, import sets , and integrations.
- Troubleshoot CMDB, Discovery, ITOM, and ITAM issues.
- Work with stakeholders to understand requirements and convert them into technical solutions.
- Perform unit testing, debugging, deployment, and production support.
- Follow ServiceNow best practices for configuration, customization, and upgrade compatibility.

Mandatory Skills
- ServiceNow Development
- CMDB
- ITOM
- ITAM
- Discovery
- IRE (Identification & Reconciliation Engine)
- ServiceNow integrations - REST/SOAP
- MID Server
- Solid knowledge of JavaScript
- Business Rules, Script Includes, Client Scripts, ACLs
- Import Sets / Transform Maps
- CI relationships and CMDB data management

📌 ServiceNow CMDB, ITOM, ITAM Developer (Bengaluru)
🏢 Willware Technologies
📍 Bengaluru