We are building AI-powered solutions and enterprise ITSM capabilities on the ServiceNow platform using Now Assist, Agentic AI, and Generative AI.

The candidate will own the end-to-end delivery of ServiceNow ITSM initiatives, including:

- Technical design
- Development
- Automation
- AI-powered capabilities
- Testing
- Deployment
- Production support

Strong hands-on experience with Now Assist implementation in enterprise ITSM environments is required. ?
- Key Requirements

- 8+ years of hands-on ServiceNow development experience, delivering complex enterprise ITSM implementations.
- Proven production implementation of multiple Now Assist skills, along with AI adoption and governance experience.
- Strong automation experience including:
- Flow Designer
- Integration Hub
- Intelligent Routing
- Approvals
- Core Development Expertise:
- Script Includes
- Business Rules
- Client Scripts
- Scripted REST APIs
- Integrations

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- AI &
- ServiceNow Expertise

- Solid hands-on experience with Now Assist
- Generative AI experience
- Agentic AI experience
- AI adoption and governance
- Production implementation of multiple Now Assist skills
- AI-powered enterprise ITSM solutions
- Intelligent automation and routing

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- Automation &
- Integration

- Flow Designer
- Integration Hub
- Intelligent Automation




- Intelligent Routing
- Approval workflows
- Enterprise integrations
- REST/API development
- Scripted REST APIs

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- Development Expertise

- Server-Side Scripting
- Client-Side Development
- Script Includes
- Business Rules
- Client Scripts
- Custom Development
- Technical Architecture

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- Testing, Deployment &
- Support

- Testing of ServiceNow ITSM solutions
- Deployment &
- Release management
- Production Support
- Troubleshooting and problem-solving
- Enterprise implementation support

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- Security

- Strong understanding of ServiceNow security
- Security considerations across enterprise ITSM implementations
- AI adoption and governance-related security considerations

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- Certifications

Required Certifications

- CSA –
- Certified System Administrator
- CAD –
- Certified Application Developer
- Certified Implementation Specialist –
- ITSM

Good To Have

- Now Assist certifications
- Generative AI certifications
- Agentic AI certifications

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- Communication

- Strong communication and problem-solving skills
- Fluent in English
- Ability to work effectively with technical and business teams

Skills: enterprise,automation,servicenow

📌 ServiceNow AI Engineer (India)
🏢 The UrbanIndia
📍 India