12 Sep
|
Square Foot
|
Bengaluru
12 Sep
Square Foot
Bengaluru
- Ensure smooth installation and Effective Execution of Service.
- Schedule service appointments and allocate resources efficiently for the projects
- Proactively communicate with Sales Team to understand the service needs of customer and provide timely updates.
- Collaborate and coordinate with the sales and operations teams to ensure smooth service delivery of the products to the client site.
- Maintain accurate service records, including details of service requests, resolutions, feedback, etc.
- Identify opportunities to improve service processes and efficiency.
- Achieve a customer satisfaction score of at least 90% based on feedback and surveys.
- Respond to client inquiries and communication within stipulated SLA.
- Look for opportunities to continuously improve the process for better efficiency and customer satisfaction.
- Capable to Handle the Team
- Knowledge related to CRM & ERP
📌 Service Manager (Bengaluru)
🏢 Square Foot
📍 Bengaluru