Role & responsibilities

- Design & adhere to quarterly visit calendar aligning to the AMCs maintenance & part-fitment for every geographic area.

- Ensure that all customer complaints are closed within 10 days for minor complaints without spares & within 1 month for major complaint, with spares

- Ensure that all planned visits are attended and completed satisfactorily & service reports are submitted in Salesforce on Daily basis

- Ensure/ Attend under warranty machines breakdown within 2 days of complaints received

- Ensuring advance payment is received as per agreed terms before service execution

- Ensuring payments are collected within timelines as agreed in Customer POs

- Minimizing accidents & incidents by adherence/ awareness of safety norms





- Pre delivery inspection of the machine as per customer PO and ensuring the proper functions of the machine before dispatch to customer.

- Process the warranty claims with OEMs within 2 days

- Submission of Service Reports to commercial department for Invoicing on daily basis

- Update status of quotations in CRM & share report with management on weekly basis

Preferred candidate profile

- Willing to travel

- Preferred service maintenance experience of MHE, AWP, Construction equipment or similar product

- Well versed with Hydraulics & Electrical troubleshooting

📌 Service Engineer (Aerial Work Platforms) (Ahmedabad)
🏢 Gemini Power Hydraulics
📍 Ahmedabad