Responsibilities:
Indicative years of experience: 5+ years

Role Description:
Reporting relationship:
This role will report to Delivery Manager / Senior Delivery Manager.

Key Responsibilities:
- Work independently on production incidents reported by business partners to provide resolution within defined SLAs, coordinate with other teams as needed
- Act as an interface between the business and technical teams and communicate effectively
- Document problem resolutions and current learning for future use, update SOPs
- Assist/train business partners on system usage and provide support on system functionality
- Monitor system availability and communicate system outages to business and technical teams
- Provide support to resolve complex system problems, triage system issues beyond resolution to appropriate technical teams.
- Provide quick fixes/changes necessary to maintain the systems availability with mínimal downtime.
- Assist in analyzing, maintaining, implementing,



testing and documenting system changes and fixes
- Manage the overall workflow (distribution of tickets, categorization of work items, etc).
- Provide permanent resolutions for repeating issues. Build automation for repetitive tasks.

Qualifications:
Must Have

Education: GraduateBachelors degree (any stream)

Skill set:
Excellent problem solving and analytical skills, good documentation skills, strong communications and inter-personal skills, good time management skills. Good aptitude, positive attitude.Must be a good team player. Good learnability and quick grasping, stretch mindset, ability to train junior team members

Other:
Competencies:
- Make sound business decision
- Embrace Change
- Build strong Partnership
- Get results
- Act Strategically
- Lead Cultivate Talent

📌 Senior Software Engineer (Pune)
🏢 Principal Global Services
📍 Pune