Job Title - IVD Clinical Support / Application Specialist (CSA)

Department - IVD - Applications / Technical Support

Location - Mumbai / Pune

Reporting To - Regional Service Manager

Job Purpose

Key Responsibilities

Application & Technical Support
- Perform analyzer installation support, assay validation, correlation, and verification as per protocols.
- Support customers in troubleshooting assay
- Ensure compliance with IFU, regulatory, and quality standards.

Training & Knowledge Transfer
- Conduct customer training programs for lab technicians, pathologists, and service engineers.
- Prepare and maintain training materials, SOPs, and user guides.

Pre‑Sales & Business Support
- Support the sales team through product demos, technical presentations, and clinical discussions.
- Assist in product evaluations, tenders, and field trials.
- Provide clinical input for tenders, product comparisons, and validations.

Field & Customer Engagement
- Act as a technical interface between customers, service, sales, and factory teams.
- Participate in key account support,



reference site development, and customer escalations.

Documentation & Reporting
- Provide regular feedback on product performance, field issues, and improvement opportunities.
- Support post‑market surveillance activities as required.

Qualifications & Experience

Education
- Bachelor’s or Master’s degree in Medical Laboratory Technology (MLT), Pathology, Biotechnology, Life Sciences, or equivalent.

Experience
- Hands-on experience with IVD analyzers and assays is mandatory.
- Exposure to customer training, validations, and field support preferred.

Key Skills & Competencies
- Excellent presentation, communication, and training skills
- Ability to handle customer escalations professionally
- Willingness to travel extensively as per business needs
- Valuable documentation and reporting skills

Key Performance Indicators (KPIs)
- Application issue resolution TAT
- Training effectiveness & customer feedback
- Succ

📌 Dy. Application Manager- Ivd ‎-west (Mumbai)
🏢 Mindray
📍 Mumbai