Responsibilities & Key Deliverables
- 1. Field Diagnostics & Complaint Analysis
- Lead the technical investigation of field complaints related to Engine (Diesel & Gasoline).
- Perform & Analyze the Engine & its peripherals related field issues regarding hardwares & software logics.
- Correlate the functions of all ECU with the EMS ECU logics to understand the close looping behaviours.
- Perform in-depth diagnosis using CAN/LIN analysis tools, vehicle diagnostics software, and ECU data logs.
- Conduct failure analysis on returned parts and coordinate with design and quality teams to identify root causes.
- Create structured diagnostic reports summarizing problem statements, test results, root cause findings, and proposed countermeasures.
2. Technical Support & Issue Resolution
- Provide on-site technical support to field service teams, dealerships, and customer engineers.
- Collaborate with design, software, and hardware teams to implement temporary and permanent fixes.
- Support software re-flash, calibration, and validation activities to verify corrective measures.




- Develop and validate diagnostic trouble codes (DTCs), service tool parameters, and fault trees for service diagnostics.
3. Product Development & Continuous Improvement
- Feed field data and root cause analysis insights back into R&D; for design improvement.
- Support diagnostic function design, failure mode simulation, and validation during recent product development.
- Contribute to design reviews with a focus on serviceability, diagnostics, and robustness.
4. Cross-Functional & Customer Interaction
- Coordinate with manufacturing, supplier quality, and service engineering teams to align technical resolutions.
- Participate in customer meetings, field audits, and joint investigations to represent R&D.;
- Support preparation of technical documentation such as Diagnostic Strategy Guides, Service Manuals, and Field Fix Bulletins.

Experience
- BE with 3-6 years of preferable experience in automobile industry

📌 Senior Engineer- Fast (Cheyyar)
🏢 Mahindra & Mahindra
📍 Cheyyar