_Duties and Responsibilities ofClinic Manager_

Clinic Discipline:
- Maintain discipline in clinic
- Check that attendance register is maintained correctly
- Check Staffsreporting time, discipline, Staffs attire & personal presentation
- Therapists: In uniform to report by 10AM
- Front office and admin: Report at 9.30AM
- Doctors: Based on their schedule
- Neat uniforms
- Hair tied back
- Make up to be worn
- Counsel employees when late
- If constantly late then take disciplinary actions
- Make sure attendance is registered daily
- Avoid using personal mobile phone at reception area & consultation rooms.

Clinic Targets:
- Clinic targets will be given every month
- It is your responsibility to make sure the targets are met
- The target includes consults, reviews, Counselling, Conversions, Renewals, Segmentations, Sales and procedure targets
- As clinic manager, it is essential that you drive your team to reach these targets
- Controls expenditures in accordance with budget allocations
- Plan for ROI growth month on month
- Improvise for better on customer complaints





Handling client complaints & Queries:
- Client complaints to be handled personally by you
- Speak to the client immediately and make a note in their case sheet
- Check the mails and make sure the reply is framed correctly for the mails
- Client retention

Client packages:
- Part of your job profile is to make packages in a profitable manner and convince clients for pre paid sessions
- Selling packages with more than 60% execution gives higher chance of meeting targets
- Learn to customize the packages based on client’s budget and needs
- Educate clients and their family on available treatment options& advantages
- Assists with clinical assessment of clients

Marketing:
- Follow, Interact & Engage on brands Social media profiles. Build brand image & value by engaging on social media platforms. Familiarize the brand to clients/audience through social media, increase popularity, enquiries &leads.;
- Responsib

📌 Clinic Manager (Gandhi Nagar)
🏢 Kosmoderma
📍 Gandhi Nagar