Designation: Service Operations Coordinator

Salary: ₹25,000 per month + Incentives

Eligibility (Internal Priority)
- First prospect will be given to existing staff members who want to grow into

a service leadership role.
- Preference will be given to those with experience in service, warranty handling,

spares management, or customer coordination within our company.

HR/Management within 7 days.

external hiring.

Position Overview

The Service Coordinator will be responsible for managing all after-sales service

activities and ensuring smooth operations from complaint handling to revenue

generation. The role involves customer complaint management, warranty claims, vendor

coordination, spare parts requests, standby tool handling, service payment recovery, and

service camp execution.

The coordinator will also ensure real-time tracking in Zoho FSM, time management of

field technicians, and preparation of performance reports. This is a key role connecting

customers, technicians, vendors, and management while contributing to both customer

satisfaction and revenue growth.





Key Responsibilities

1. Customer Complaint Handling (End-to-End)
- Assign jobs to field service technicians and track resolution.
- Provide customers with timely updates until closure.
- Confirm service completion with customer satisfaction.

2. Warranty Claims & Vendor Coordination
- Verify warranty status using invoice/serial numbers.
- Prepare and submit warranty claim requests.
- Coordinate with vendors for claim approvals and replacements.
- Maintain warranty records and settlement logs.

3. Standby Tools Management
- Arrange standby tools/equipment for customers during downtime.
- Track issue and return of standby tools with documentation.
- Maintain condition reports and inventory logs.

4. Spare Parts Purchase Requests
- Identify spares required for repairs or preventive service.
- Raise purchase requests and follow up with procurement/stores.
- Track approvals and maintain spare

📌 Service Coordinator (Shivane)
🏢 Infinity Protools India
📍 Shivane