About the Role

Key Responsibilities
- Diagnose and troubleshoot hardware, software, networking, and system-related issues.
- Coordinate with engineering and service teams for issue resolution and escalations.
- Assist customers during installation, commissioning, testing, and maintenance activities.
- Maintain proper records of customer complaints, service reports, and resolution status.
- Conduct basic product demonstrations and user guidance sessions for clients.
- Ensure timely response and closure of support tickets as per company standards.
- Support field deployment activities when required.
- Prepare technical documentation, reports, and service updates.

Required Skills:
- Positive understanding of electronics, communication systems, networking, or RF systems.




- Strong troubleshooting and problem-solving skills.
- Basic knowledge of hardware integration and testing.
- Good communication and customer-handling skills.
- Ability to coordinate with cross-functional teams.
- Proficiency in MS Office and documentation handling.
- Willingness to travel for field support activities.

Qualification
- B.Tech / Diploma in Electronics, Electronics & Communication, Electrical, Computer Science, or related field.

Pay: ₹18,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Technical Customer Support (Gurugram)
🏢 IIO Technologies
📍 Gurugram