About Us

Job Summary:
Key Responsibilities:
- Monitor and support high-volume transaction systems (payments, settlements, clearing)
- Handle batch processing (EOD/BOD cycles) and resolve failures
- Troubleshoot issues in online (CICS) and batch environments
- Monitor and support IBM MQ message queues for payment and transaction flows
- Ensure mínimal downtime and quick recovery for critical banking systems
- Perform root cause analysis (RCA) for production incidents
- Work closely with business teams for issue resolution and impact analysis
- Support audits, compliance, and regulatory requirements
- Participate in on-call and rotational shift support

Required Skills:
- Experience 3 to 4 Years
- Strong experience in Mainframe (z/OS, JCL, COBOL)
- Hands-on experience with IBM MQ (queue management, troubleshooting)
- Knowledge of CICS, DB2
- Experience in batch scheduling tools (Control-M/CA-7/Autosys)
- Understanding of banking workflows (payments, loans,



accounts)
- Experience with incident/problem management tools (ServiceNow)

Preferred Skills:
- Exposure to SWIFT, NEFT/RTGS, or card processing systems
- Knowledge of ITSM processes: Incident, Problem, Change, and Release Management.
- Experience in RCA, production support, and month‑end close support.
- Experience in high-availability/mission-critical environments

Soft Skills:
- Strong analytical and problem-solving skills
- Ability to work under pressure in critical production environments
- Good communication with business and technical stakeholders

Working Conditions
- Rotational shifts including nights, weekends, and holidays as required for business support.
- Rapid‑paced environment with multiple finance and billing priorities.
- Hybrid working model.

📌 Application Support Engineer (Hyderabad)
🏢 Ensono
📍 Hyderabad