JOB RESPONSIBILITIES:
- Should conduct department Induction Program for the newly recruited Front Office staff for 10 days and give the feedback to Manager - Healthcare.
- Should Liaison with Manager - Healthcare & CEO for the deployment of the newly recruited Front Office staff.
- Should Evaluate and maintain records of training of newly recruited front office staff.
- Should plan and schedule monthly training for the Front office Staffs.
- Should submit training calendar and training evaluation every quarterly to HR Department as approved by Manager - Healthcare.
- Should identify the training needs for the Front Office staffs in consultation with Manager - Healthcare.
- Should conduct training programs regularly on weekly basis.
- Should provide training in case of any current equipment is installed in the department for smooth functioning of work process.
- Should Evaluate and maintain the records of the weekly training of front office staff.
- Should check all the operational records maintained by the Front Office and update the same.




- Should interact with the Executives & Supervisors to identify the training needs of the particular department and discuss with Sr. Manager - Healthcare & CEO.
- Should Organise / Conduct front office audits periodically.
- Should Organise / Conduct teambuilding and leadership program for Sr. Assistant, Supervisors and Executives Customer Care.
- Should liaise and coordinate for the English speaking classes for the Front Office with the respective outsourced trainer keeping Manager - Healthcare & CEO in loop.
- Should Supervise Front Office Staff and communicate to the team leader for any improvement is required for the individual staff.
- Should weekly update and report to Manager - Healthcare about the training feedback.
- Should Ensure that proper cleanliness and hygiene is maintained in the area of billing area.
- Should Handle patient grievance related to OPD/billing and resolve it.
- Should prepare duty roster for the Front Off

📌 Billing & Tpa - Manager (Vikhroli)
🏢 ADI AROGYAM SUPER SPECIALITY HOSPITAL
📍 Vikhroli