Urgent opening for the position of Reconciliation Executive at Dombivli Location ( Mumbai ) Exp : 2+ years.

Key responsibilities

Payment reconciliation

*Daily reconciliation:* Perform daily, weekly, and monthly reconciliations of payment gateway reports, bank statements, and internal systems to ensure that all financial transactions are accurately recorded.

Transaction verification: Verify the completeness and accuracy of transactions across all payment channels, including UPI, NEFT, IMPS, wallets, and card payments.

Settlement management: Monitor and manage the settlement process, ensuring that funds are correctly settled with merchants, agents, and other partners in accordance with agreed-upon timelines.

Exception handling: Investigate and resolve failed transactions, missing payments, and other payment exceptions by collaborating with product, tech, and banking partners.

*Reporting*: Prepare and analyze reconciliation reports, providing insights into payment trends, anomalies, and potential issues to management.

Process improvement:



Develop and implement procedures to automate reconciliation tasks, reduce manual errors, and enhance efficiency.

Dispute reconciliation*

*Dispute logging*: Accurately log, track, and manage all customer and merchant disputes regarding failed or incorrect transactions.

*Investigation*: Conduct thorough investigations into the root cause of disputes by reviewing transaction histories, system logs, and communication records.

*Communication*: Serve as a point of contact for customers and internal teams regarding dispute status, providing timely updates and requesting additional information as needed.

*Liaison*: Coordinate with partner banks, payment gateways, and regulatory bodies to resolve complex disputes and chargebacks.

Refund management: Ensure that accepted disputes are processed and refunded to the customer's account accurately and within established timelines.

Root cause analysis: Analyze dispute trends to identify

📌 Reconciliation Executive (Kalyan)
🏢 Omega Softwares
📍 Kalyan