We are looking for a tech-savvy and customer-focused Chat Support Executive to provide real-time assistance to customers through online chat platforms. The role involves handling customer queries, resolving issues efficiently, and supporting a smooth customer experience through effective communication and basic data handling.
Freshers with valuable communication skills and basic technical understanding are encouraged to apply.
Key Responsibilities:
- Respond to customer queries promptly via live chat platforms for global customers
- Provide accurate information regarding orders, products, pricing, and account-related queries
- Coordinate with internal teams such as warehouse, stock control, or operations for quick issue resolution
- Create and maintain customer accounts by recording relevant information
- Handle customer complaints professionally and ensure timely resolution
- Manage multiple chat conversations simultaneously while maintaining service quality
- Escalate complex or technical issues to the appropriate teams when required
- Maintain records of customer interactions and updates in systems
Reporting & Coordination
- Document customer feedback and recurring issues
- Share insights and updates with internal teams to improve customer experience
- Assist in preparing basic reports related to customer interactions and trends
Requirements:
- Graduate / Any Degree (Freshers welcome)
- Basic knowledge of MS Office (Excel, Word, PowerPoint)
- Comfortable working with online chat tools and CRM platforms
- Ability to use Google Translator or similar tools for global communication
- Exposure to HubSpot / Navision will be an added advantage
- Basic computer and internet troubleshooting knowledge
Key Skills
- Excellent written communication skills
- Tech-savvy with good typing speed
- Ability to multitask and manage time effectively
- Strong problem-solving skills
- Customer-centric mindset with professional chat etiquette
- Ability to analyze customer
📌 Chat Support Executive-fresher (Sahibzada Ajit Singh Nagar)
🏢 The ArtLogic
📍 Sahibzada Ajit Singh Nagar
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