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ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
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Associate - TAC
- What you'll do:
Associate - TAC in the Enterprise will
- Troubleshooting IT-related issues for a user population of ZS employees and clients using ZS proprietary software via telephone and remote access.
- Provide L1 Technical Support for the Windows/MAC machines,
printer ZS proprietary software.
- Familiarity with basic networking concepts and protocols.
- Common query topics include - VPN, Outlook (and other O365 Apps and Services), Active Directory and Exchange, Network Connectivity, Software Installation (using SCCM and Privilege Management), File Server and File Share access, FTP, Application specific issues, Intune Support & Management etc.
- Additional TAC projects/tasks as assigned based on performance.
- What you’ll bring:
- Bachelor's degree required, Master's degree desirable
- 1-2 years of relevant experience in Customer Support, or preferably IT Helpdesk / Service Desk
- Strong customer service orientation
- Professional appearance and demeanor, with ability to exercise valuable judgment and discretion
- Ability to work varied hours, enabling support in a 24/7 environment
- A+ certification or Microsoft Certified Systems Administrator (desirab
📌 Associate - Tac (Pune)
🏢 ZS
📍 Pune