Role Overview :

We are looking for a Senior ServiceNow Developer with strong experience in CSM, Order Management (OM), and AI / Now Assist capabilities.

Must-Have Skills :

- 5+ years hands-on ServiceNow CSM
- 3+ years hands-on ServiceNow Order Management (OM)
- 1+ year experience with ServiceNow Now Assist / AI
- Experience with AI Agents / Agentic AI Workflows
- Solid knowledge of Flow Designer - IntegrationHub
- Generative AI - Prompt Engineering
- Strong JavaScript, REST APIs and ServiceNow scripting
- Experience with Business Rules, Script Includes and Client Scripts
- ServiceNow CSA Certification - Mandatory

Good to Have :

- CIS-CSM / CIS-OM
- Predictive Intelligence / Virtual Agent
- AI Search - Knowledge Management
- RAG / GenAI implementations
- UI Builder / App Engine




- Experience in enterprise CSM / OM implementations

Key Responsibilities :

- Develop and customize ServiceNow CSM and Order Management solutions.
- Work on customer service, case management, order lifecycle and workflow automation.
- Implement Now Assist, AI Agents and GenAI solutions.
- Design AI-driven workflows, prompts and integrations.
- Work closely with stakeholders to understand requirements and deliver solutions.
- Support AI adoption, PoCs and platform innovation.
- Mentor junior developers and contribute to technical solution design.

📌 Senior ServiceNow Developer - CSM Implementation (India)
🏢 NS Global
📍 India