Should have minimum 6+ years of experience in software development environment

Required Skills:
- Experience in creating Process Maps, UML Behavior Diagrams, Business - technology translation/mapping documentation
Proficient in JIRA or similar work management tool.
Experience with Scrum process & Project management
preferrably BFSI domain experience
- Familiarity to automation testing
- Ability to write business cases and test cases
- Strong knowledge on MS office suite
- Solid troubleshooting skills
- Good understanding on Agile, waterfall methodologies
- Ability to work independently with mínimal guidanceKnowledge to ServiceNow and ITIL(Incident/Problem and Change Management) process

Key responsibilities:
- Work directly with clients to understand the business requirements
- Create process flow and reports
- Document uses cases and update SOPs'
- Create functional requirements
- Work with individual users on to provide support and training
- Identify system defects

📌 Bsa+ Pm (Hyderabad)
🏢 Zensar Technologies
📍 Hyderabad