Position: Customer Support Executive
Company: G.S. Leasing and Finance Private Limited (GS Finance)
Location: Office 46, 5th Floor, Maple High Street, Hoshangabad Road, Bhopal, Madhya Pradesh - 462026
Position Overview:
Eligibility Criteria:
- Good communication skills (Hindi required, basic English preferred)
- Polite, confident, and customer-friendly attitude
- Target-oriented and hardworking
Experience Required:
- Minimum 1-3 years experience in customer support / telecalling
- Experience in loan / NBFC / banking / collection process preferred
- Freshers with valuable communication skills can also apply
Key Responsibilities:
Customer Interaction & Support:
- Handle inbound and outbound customer calls professionally
- Assist customers with loan-related queries and information
- Provide accurate and timely resolutions
Lead Management & Follow-ups:
- Follow up with potential and existing customers
EMI & Payment Support:
- Remind customers about upcoming or overdue EMI payments
- Assist customers with payment-related queries
- Handle overdue cases with a polite and professional approach
Data Entry & CRM Management:
- Update customer interaction details in CRM/system
- Maintain accurate records of calls and follow-ups
Issue Resolution & Escalation:
- Resolve customer issues effectively
- Escalate complex or unresolved issues to senior staff
Required Skills:
- Strong communication and interpersonal skills
- Basic knowledge of loan/EMI processes
- Ability to handle pressure and meet targets
- Basic computer knowledge