A Sales Support Administrator plays a key role in helping the sales team operate smoothly by handling administrative, coordination, and customer support tasks. Their responsibilities often bridge sales, operations, and customer service.

Core

Responsibilities:
1. Administrative Support
- Prepare and process sales documents such as quotes, proposals, contracts, and invoices
- Maintain accurate records of sales activities, customer data, and transactions
- Manage filing systems and databases (often using CRM tools like Salesforce or HubSpot)

2. Order Processing & Coordination
- Process customer orders and ensure timely delivery
- Coordinate with logistics, warehouse, or production teams to track orders
- Handle order changes, cancellations, and returns

3. Customer Support
- Provide product/service information and resolve basic issues
- Maintain solid relationships with clients to support retention

4. Sales Team Assistance
- Support sales representatives with scheduling meetings and appointments
- Prepare sales reports, presentations, and performance data




- Assist in lead tracking and follow-ups

5. Data Management & Reporting
- Update CRM systems with accurate customer and sales data
- Generate regular sales reports and analyze trends
- Track KPIs and help identify opportunities for improvement

6. Communication & Coordination
- Act as a liaison between sales, marketing, finance, and operations teams
- Ensure smooth internal communication regarding orders, pricing, and customer needs

7. Compliance & Documentation
- Ensure all sales processes comply with company policies and legal requirements
- Maintain proper documentation for audits and internal reviews

Key Skills Required
- Strong organizational and multitasking abilities
- Excellent communication skills
- Attention to detail and accuracy
- Proficiency in Microsoft Office and CRM software
- Problem-solving mindset and customer-focused attitude

This role is essential for keeping the sales process efficient a

📌 Sales Support Administrator (Ghatkopar West)
🏢 M L MEHTA
📍 Ghatkopar West