Key Responsibilities:
- Greet and assist patients and visitors in a warm, courteous, and qualified manner, both in person and over the phone.
- Provide administrative support to doctors, staff, and patients as needed.
- Handle incoming calls promptly and professionally, addressing inquiries or directing them to the appropriate department.
- Schedule and manage appointments between doctors and patients efficiently.
- Maintain accurate and up-to-date records of patient visits and related documentation.
- Ensure strict confidentiality of patient, staff, and organizational information at all times.
- Manage and respond to helpline queries, ensuring support availability (24/7 operations as required).
- Perform multiple tasks simultaneously while maintaining attention to detail and high service standards.