The role typically involves working various shifts to support customers in a 24/7 roster-based model within an office environment

Job Title: BPO Customer Support Executive (Multilingual)

Location: Mumbai, Maharashtra

Experience: 2-3 Years

Working Days: 6 Days a Week

Job Type: Full-Time--

Key Responsibilities:
- Handle inbound and outbound customer service calls in multiple languages.
- Address customer inquiries, concerns, and complaints professionally and efficiently.
- Provide product/service information to customers.
- Resolve customer issues and escalate complex cases to the appropriate departments.
- Maintain accurate records of customer interactions and transactions.
- Adhere to company policies and procedures while delivering excellent customer service.

Key Skills & Qualifications:
- Proficiency in at least three of the following languages: Hindi, English, Marathi, Kannada, Gujarati, Tamil (both spoken and written).




- Strong communication and interpersonal skills.
- Ability to manage and resolve conflicts.
- High level of patience and problem-solving ability.
- Basic computer skills for handling CRM systems and software.
- Prior experience in customer support or call centres is a plus but not mandatory.

Educational Qualification:
- Graduation with a degree is a must.

Salary:
- Market-competitive salary based on experience.

Working Hours:
- Rotational shifts, including weekends and public holidays.

Benefits:
- Health insurance and performance-based incentives.
- Training and development opportunities for career growth.

If you have excellent communication skills and can handle customer queries in multiple languages, we would love to hear from you

Pay: Up to ₹500,000.00 per year

Work Location: In person

📌 Bpo Customer Support Executive (Mumbai)
🏢 CloudThat
📍 Mumbai