Tapify is a fast-growing startup offering NFC-based Review Standees, Business Cards, Keyrings, and custom branding products. We serve customers across India and pride ourselves on smooth communication and fast support.
Position Overview:
Key Responsibilities
1️ Customer Calls (Inbound & Outbound)
- Answer all customer calls professionally.
- Provide information about products, orders, delivery updates, and customisation.
- Handle escalations and provide timely resolutions.
- Call customers for pending details (logo, links, customisation inputs).
2️ Chat Support Across All Platforms
- Respond to customer inquiries on:
- WhatsApp Business
- Instagram DM
- Facebook Chat
- Website Chat (if any)
- Maintain fast response time and a helpful tone.
- Share order updates, pricing, offers, and product guidance.
3️ Shiprocket Escalation Handling (ONLY Issues - No Dispatch Tasks)
- Raise and track Shiprocket disputes for:
- Weight discrepancies
- Fake RTO cases
- Courier delivery delays
- Lost shipments
- Follow up with KAM (Key Account Manager) for dispute resolution.
- Coordinate with customers for delivery confirmations if required.
4️ Order & Support Coordination
- Update customer issues and comments in Google Sheets / CRM.
- Coordinate with design & production teams if customer requests updates.
- Maintain a log of escalations and resolutions.
- Provide daily summary of customer issues and follow-ups.
Education Qualification
- Minimum: Graduation (B.A / B.Com / BBA / B.Sc / Any equivalent degree):
- Experience: 1-3 years in a similar role (customer communication/marketing/office admin).
- Excellent communication in Hindi & basic English.
- Confident on phone calls (must).
- Strong follow-up skills.
- Must know WhatsApp Web, calling apps, and basic Excel/Sheets.
- Experience with customer support or e-commerce support preferred.
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹15,000.00 per month
Perks:
- Paid time off
Work Location: In person
📌 Cse (Customer Support Executive) (Karnal)
🏢 Tapify
📍 Karnal