Your role
What We Need
CORPAY is currently looking to hire a Customer Support Associate. This position falls under our Corpay Payables division and would be located in our Nagpur, India office. As a Customer Support Associate, you will be responsible for handling customer queries related to payment automation, ERP software, and financial transactions. The role requires solid problem-solving abilities, excellent communication skills, and a deep understanding of financial SaaS solutions.
How We Work
As a Customer Support Associate, you will be expected to work in the Nagpur office. CORPAY will set you up for success by providing:
Assigned workspace in Nagpur, India office
Company-issued equipment
Formal, hands-on training
Other benefits as may be determined by Nagpur office management
Roles & Responsibilities
Respond to and resolve customer queries related to invoice processing, payment reconciliation, and ERP connectivity.
Troubleshoot technical and transactional issues and escalate complex cases to engineering teams.
Maintain accurate records of customer interactions using ticketing systems (Zendesk, JIRA).
Assist customers with API integrations, vendor payments, and compliance requirements.
Proactively identify service improvement opportunities and contribute to process enhancements.
Provide user training and documentation to ensure customers maximize the value of Corpay’s solutions.
Qualifications & Skills
Bachelor's degree in Business, Finance, or related field.
1-3 years of experience in customer support, preferably in financial technology.
Strong understanding of ERP and payment systems (NetSuite, SAP, QuickBooks, Xero).
Experience with ticketing & CRM systems (Zendesk, Salesforce, Freshdesk).
Basic SQL knowledge for troubleshooting and data analysis.
Excellent verbal and written communication skills.
Customer-focused and empathetic
Strong analytical and problem-solving skills
Ability to multitask and work efficiently under pressure
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📌 Customer Support Associate (Nagpur)
🏢 Corpay
📍 Nagpur