Responsibilities
- Maintain IT asset records and inventory.
- Provide first-level technical support to staff.
- Ensure data backup and basic cybersecurity practices.

Voice Process (Inbound/Outbound)
- Handle customer calls and provide information/support.:
- Make outbound calls for follow-ups, lead generation, or support.
- Resolve customer queries and escalate technical issues when required.:
- Maintain call records and update CRM systems.:
- Ensure high customer satisfaction and service quality.

Required Skills:
- Basic knowledge of computer hardware & networking.
- Familiarity with MS Office (Word, Excel, Outlook).:
- Solid verbal communication skills.
- Ability to handle customer queries professionally.
- Basic understanding of CRM tools (preferred).:
- Problem-solving and multitasking ability.

Qualifications
- Diploma / Bachelor’s degree in IT, Computer Science, or related field.
- 0-3 years of experience in IT support or voice process.:
Pay: ₹8,284.36 - ₹18,662.79 per month

Benefits:
- Paid sick time
- Paid time off

Work Location: In person

📌 Admin & Voice Process (Salem)
🏢 FATCAT WEALTHY (CADDPOINT)
📍 Salem